Privacy Policies

PRIVACY POLICY

Hotel

Please call our Reservation Center at 866.383.0777 for personal service.
Hotel rooms are 100% non-smoking.

• Check-out is by 11:00am.

• To avoid the cancellation fee, please cancel your reservation before 4:00pm on the day prior to your arrival date.

Please see below for Silver Reef Casino Resort policies.
Please feel free to call 866.383.0777 if you have any questions.

• Guests must be 21 years of age or older to reserve or check-in a room.
• Children 18 years of age and under stay free with an adult in the room.
• Hotel rooms are 100% non-smoking.
• Pets are not allowed within the resort. Service animals must be registered at check-in.
• Credit cards will be authorized for the first-night room rental in U.S. dollars and will be charged to your credit or debit card after 4pm on the day of arrival.
• All requests for the room type, bedding, and location are based upon availability and cannot be guaranteed.
• Rates are based on single or double occupancy. All rates listed are subject to change without prior notice.
• Our pool, pool area, and whirlpools feature adult-only and family hours.
• Unless posted otherwise:
  • Indoor Pool open at 9:00am-11:00pm with Adults-only swim 7:00am-9:00am and 9:00pm-11:00pm
  • Fitness Center open at 7:00am-11:00pm
• Spa treatment reservations are strongly recommended.
• The Spa may close at any time without notice to service the area, or due to crisis.
• Advance reservations for guest rooms are strongly recommended.
• We accept cash, traveler's checks, Visa, MasterCard, Discover, and American Express. We do not accept personal or business checks.
• Game Cash check cashing available on-premises.
• Online availability is limited. To check on availability call 866.383.0777.
• Silver Reef Hotel Casino Spa shall not be responsible for late, lost, damaged, misdirected, incorrectly addressed, incomplete, illegible, undeliverable or destroyed online reservation requests.

Gift Shop

Return Policy

At this time, the Gift Shop will not be honoring any returns.

Gift Cards/E-Gift Cards

For e-gift card purchases, you must present your barcode at time of purchase.
Acceptable E-gift card barcode redemptions include:

1. The email with barcode included.
2. Screenshot of the barcode sent to your email.

• No gift card (e-gift card or physical gift card)  is redeemable for cash or gaming.
• Silver Reef Casino Resort and Loomis Trail Golf are not responsible for lost, stolen, or damaged gift cards.
• It is the sole responsibility of the cardholder to monitor and maintain balance.
• Service fees may be applicable if the gift card is unused after 12 months.
• Terms and conditions are subject to change without notice.
• Card valid at Silver Reef Casino Resort and Loomis Trail Golf.
• Management reserves all rights.

Website and Digital Communications

Articles

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate, disclose, and make use of personal information. The following outlines our privacy policy.

Personal Information

You may choose to provide personal information (such as your name, address, telephone number, and email address) on this website. Below are some ways you may provide information, the types of information you may submit, and descriptions of how we may use the information.

Contact Us

If you email us through the "Contact Us" link on this site, we ask you for your name, phone number, email address, address, city, state, zip code, and country so we can respond to your questions and comments. You may choose to provide additional information through the comments section as well.

Mobile Applications:

If you choose to use our mobile application the following information that may be collected includes:

·         Geo-Location Information: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

·         Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device’s Bluetooth, calendar, camera, reminders, sensors, SMS messages, social media accounts, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

·         Mobile Device Data:  We may collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and IP address.

·         Push Notifications: We may request to send you push notifications regarding your account or the Application. If you wish to opt-out of receiving these types of communications, you may turn them off in your device’s settings.

Questionnaires and Surveys

We occasionally may ask website visitors to complete online surveys and opinion polls about activities, attitudes, and interests. These surveys help us serve you better and improve the usefulness of our site. In conducting these surveys, we may ask you for your name and email address. We do not keep any personal information about you in connection with your participation in a siverreefcasino.com survey unless you specifically agree to provide that information.

Non-Personal Information

We collect certain aggregate and non-personal information when you visit this website. Aggregate and non-personal information does not relate to a single identifiable visitor. It tells us how many users visited our site and the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors. We collect this information either through "cookie" technology or with "web beacons," as explained below.

Cookies

Like many companies, we use browser cookies on this website. Browser cookies are bits of text that are placed on your computer's hard drive when you visit certain websites. We use browser cookies to tell us, for example, whether you've visited us before or if you're a new visitor and to help us identify site features in which you may have the greatest interest. Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site.

Web Beacons

Certain pages on our site contain "web beacons" (also known as internet tags, pixel tags, and clear GIFs). These web beacons allow third parties to obtain information such as the IP address and the URL of the computer that downloaded the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We use log files to store the data that is collected through web beacons. Silver Reef Hotel Casino Spa also uses third-party web beacons to help manage online advertising. These web beacons are provided by our ad management partner Google Analytics. With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about Google Analytics, including information about how to opt out of these technologies, go to www.google-analytics.com.

Information We Share

We do not sell or otherwise disclose personal information about our website visitors, except as described here. We may share information provided by our visitors to www.silverreefcasino.com with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity.

Links To Other Sites

We provide links to other websites for your convenience and information. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked websites. We are not responsible for the content of linked sites or any use of the sites.

Children's Privacy

This website is not directed to persons under the age of 18 and we do not knowingly collect personal information from persons under the age of 18 on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of 18, we will delete the information from our records.

How We Protect Personal Information

We maintain administrative, technical, and physical safeguards to protect against unauthorized disclosure, use, alteration, or destruction of the personal information you provide on this website. We use secure socket layer (SSL) technology to help keep the personal information you provide on this site secure.

Your Consent

By using our site, you consent to our privacy policy.

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 06/13/2022.