Policies

SILVER REEF CASINO POLICIES

Hotel

Please call our Reservation Center at 866.383.0777 for personal service.
Hotel rooms are 100% non-smoking.

• Check-out is by 11:00am.

• Early check-in and late check-out are available for an additional fee based on availability. Checking out past the designated late check-out time will incur additional charges.

• To avoid the cancellation fee, please cancel your reservation before 4:00pm on the day prior to your arrival date.

Please see below for Silver Reef Casino Resort policies.

Please feel free to call 866.383.0777 if you have any questions.

• Guests must be 21 years of age or older to reserve or check-in a room.
• Children 18 years of age and under stay free with an adult in the room.
• Hotel rooms are 100% non-smoking.
• Pets are not allowed within the resort. Service animals must be registered at check-in.
• Credit cards will be authorized for the first-night room rental in U.S. dollars and will be charged to your credit or debit card after 4pm on the day of arrival.
• All requests for the room type, bedding, and location are based upon availability and cannot be guaranteed.
• Rates are based on single or double occupancy. All rates listed are subject to change without prior notice.
• Our pool, pool area, and whirlpools feature adult-only and family hours.
• Unless posted otherwise:
  • Indoor Pool open at 9:00am-11:00pm with Adults-only swim 7:00am-9:00am and 9:00pm-11:00pm
  • Fitness Center open at 7:00am-11:00pm
• Spa treatment reservations are strongly recommended.
• The Spa may close at any time without notice to service the area, or due to crisis.
• Advance reservations for guest rooms are strongly recommended.
• We accept cash, traveler's checks, Visa, MasterCard, Discover, and American Express. We do not accept personal or business checks.
• Game Cash check cashing available on-premises.
• Online availability is limited. To check on availability call 866.383.0777.
• Silver Reef Hotel Casino Spa shall not be responsible for late, lost, damaged, misdirected, incorrectly addressed, incomplete, illegible, undeliverable or destroyed online reservation requests.

Gift Shop

Return Policy

At this time, the Gift Shop will not be honoring any returns.

Gift Cards/E-Gift Cards

For e-gift card purchases, you must present your barcode at time of purchase.
Acceptable E-gift card barcode redemptions include:

1. The email with barcode included.
2. Screenshot of the barcode sent to your email.

• No gift card (e-gift card or physical gift card)  is redeemable for cash or gaming.
• Silver Reef Casino Resort and Loomis Trail Golf are not responsible for lost, stolen, or damaged gift cards.
• It is the sole responsibility of the cardholder to monitor and maintain balance.
• Service fees may be applicable if the gift card is unused after 12 months.
• Terms and conditions are subject to change without notice.
• Card valid at Silver Reef Casino Resort and Loomis Trail Golf.
• Management reserves all rights.

Service Animals

We welcome service animals. Pets are not allowed. The following outlines our service animal policy. Under the ADA, a service animal is defined as an animal that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the service animal must be directly related to the person's disability.

Service animals:

• Are permitted to go wherever their handler is permitted to go.
• Are allowed even if others have a fear or allergies to the service animal.
• Must be under the handler's control at all times - in most cases, this means on a harness or leash.
• Must be housebroken.
• Must not pose a legitimate, direct threat to health or safety.
• Do not have to be allowed to sit on furniture meant for guests or to eat from dishware provided in our restaurants.
• Are not pets. The Silver Reef Casino Resort "No Pet" policy does not apply.
• If visiting the hotel:
  • Must be registered at the time of check-in with the hotel front desk.
  • Cannot be left unattended at any time in a hotel room.
  • Are permitted in the pool area, however, not inside the pool or spa.

Website and Digital Communications

Articles

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate, disclose, and make use of personal information. The following outlines our privacy policy.

Personal Information

You may choose to provide personal information (such as your name, address, telephone number, and email address) on this website. Below are some ways you may provide information, the types of information you may submit, and descriptions of how we may use the information.

Email

By providing an email for communications, you accept that the email must be unique for each account. No email sharing is allowed. This allows for unique, personalized information to be sent to each Reef Reward member. You may update your email at Reef Rewards, any promotional kiosk, or on the mobile app.

Contact Us

If you email us through the "Contact Us" link on this site, we ask you for your name, phone number, email address, address, city, state, zip code, and country so we can respond to your questions and comments. You may choose to provide additional information through the comments section as well.

Mobile Applications:

If you choose to use our mobile application, the following information may be collected:

• Geo-Location Information: We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
• Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device’s Bluetooth, calendar, camera, reminders, sensors, SMS messages, social media accounts, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
• Mobile Device Data:  We may collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and IP address.
• Push Notifications: We may request to send you push notifications regarding your account or the Application. If you wish to opt-out of receiving these types of communications, you may turn them off in your device’s settings.

1. Acceptance of Terms

By downloading, accessing, or using the Silver Reef Casino Resort mobile application (“App”), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, do not use the App.

2. Eligibility

The App is intended solely for individuals 18 years of age or older. By using the App, you represent and warrant that you meet this requirement. Silver Reef Casino Resort reserves the right to restrict or revoke access if eligibility requirements are not met.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information and to update such information as necessary. We reserve the right to suspend or terminate accounts that contain false or misleading information or that are associated with prohibited conduct.

4. Permitted Use and Prohibited Conduct

The App is provided for personal, non-commercial use only. You agree not to:

• Misuse, abuse, or exploit promotional offers or rewards.
• Attempt to bypass security measures or manipulate App functionality.
• Interfere with or disrupt the operation of the App or its systems.
• Reverse engineer, copy, scrape, or modify any portion of the App.
• Use the App for fraudulent, unlawful, or unauthorized purposes

Violation of these terms may result in suspension or permanent termination of access.

5. No Gambling or Wagering via the App

The App does not facilitate real-money gambling, wagering, or gaming of any kind. All gaming activities take place solely on the physical premises of Silver Reef Casino Resort and are subject to applicable laws, regulations, and casino policies.

6. Rewards Program and Promotions

The App provides access to rewards program information, promotional offers, and resort-related content. All promotions are subject to specific terms, conditions, eligibility requirements, expiration dates, and on-property or location-based verification. Participation in the rewards program may be governed by additional terms, which are incorporated by reference.

Silver Reef Casino Resort reserves the right to modify, suspend, or discontinue any promotion or reward at any time without notice.

7. Location-Based Services

Certain App features may rely on location-based services, including GPS, Bluetooth, or Wi-Fi. By using the App, you consent to the collection and use of location data as described in our Privacy Policy. Disabling location services may limit functionality or access to certain offers.

8. Accuracy and Availability

While we strive to provide accurate and up-to-date information, Silver Reef Casino Resort does not guarantee that descriptions, pricing, availability, or content within the App are error-free or uninterrupted. We reserve the right to correct errors and update information at any time.

9. Modifications to the App and Terms

We may modify, suspend, or discontinue any part of the App at any time without notice. We also reserve the right to update these Terms and Conditions periodically. Continued use of the App after changes are posted constitutes acceptance of the revised terms.

10. Intellectual Property

All content within the App, including text, graphics, logos, trademarks, and software, is the property of Silver Reef Casino Resort or its licensors and is protected by applicable intellectual property laws. Unauthorized use or reproduction is prohibited without prior written consent.

11. Third-Party Services

The App may integrate or rely on third-party services or technologies. Silver Reef Casino Resort is not responsible for the availability, accuracy, or performance of third-party services and disclaims liability arising from their use.

12. Disclaimer of Warranties

The App is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Silver Reef Casino Resort disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, Silver Reef Casino Resort and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the App, including technical failures, lost rewards, or interrupted access.

14. Indemnification

You agree to indemnify and hold harmless Silver Reef Casino Resort and its affiliates from any claims, damages, losses, or expenses arising from your use of the App or violation of these Terms.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Lummi Nation and, where applicable, the State of Washington. Any disputes arising from use of the App shall be resolved exclusively within the appropriate tribal or state jurisdiction.

16. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact Silver Reef Casino Resort through the contact information provided within the App or on our official website.

Questionnaires and Surveys

We occasionally may ask website visitors to complete online surveys and opinion polls about activities, attitudes, and interests. These surveys help us serve you better and improve the usefulness of our site. In conducting these surveys, we may ask you for your name and email address. We do not keep any personal information about you in connection with your participation in a siverreefcasino.com survey unless you specifically agree to provide that information.

Non-Personal Information

We collect certain aggregate and non-personal information when you visit this website. Aggregate and non-personal information does not relate to a single identifiable visitor. It tells us how many users visited our site and the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors. We collect this information either through "cookie" technology or with "web beacons," as explained below.

Cookies

Like many companies, we use browser cookies on this website. Browser cookies are bits of text that are placed on your computer's hard drive when you visit certain websites. We use browser cookies to tell us, for example, whether you've visited us before or if you're a new visitor and to help us identify site features in which you may have the greatest interest. Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site.

Web Beacons

Certain pages on our site contain "web beacons" (also known as cookies, internet tags, pixel tags, and clear GIFs). These web beacons allow third parties to obtain information such as the IP address and the URL of the computer that downloaded the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We use log files to store the data that is collected through web beacons. Silver Reef Hotel Casino Spa also uses third-party web beacons to help manage online advertising. These web beacons are provided by our ad management partner Google Analytics. With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about Google Analytics, including information about how to opt out of these technologies, go to www.google-analytics.com.

Information We Share

We do not sell or otherwise disclose personal information about our website visitors, except as described here. We may share information provided by our visitors to www.silverreefcasino.com with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity.

Links To Other Sites

We provide links to other websites for your convenience and information. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked websites. We are not responsible for the content of linked sites or any use of the sites.

Children's Privacy

This website is not directed to persons under the age of 18 and we do not knowingly collect personal information from persons under the age of 18 on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of 18, we will delete the information from our records.

How We Protect Personal Information

We maintain administrative, technical, and physical safeguards to protect against unauthorized disclosure, use, alteration, or destruction of the personal information you provide on this website. We use secure socket layer (SSL) technology to help keep the personal information you provide on this site secure.

Your Consent

By using our site, you consent to our privacy policy.

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 06/13/2022.